REFUND AND CANCELLATION POLICY FOR TEXTPixAI

Last Updated: 12 September 2026

1. Introduction

This Refund and Cancellation Policy (“Refund Policy”) explains the rules governing cancellations, refunds, subscription renewals, credits and payments for TextPixAI.

TextPixAI (“TextPixAI”, “we”, “us” or “our”) operates https://textpixai.com and provides artificial intelligence based software and digital services, including, where available, AI text generation, writing assistance, image generation, text to speech, speech to text, transcription, content enhancement and related services (collectively, the “Services”).

This Refund Policy forms part of the Terms and Conditions governing your use of TextPixAI.

By purchasing or subscribing to a paid Service, you acknowledge that you have read and understood this Refund Policy.

Nothing in this Refund Policy is intended to exclude, restrict or override any consumer right, statutory remedy or protection that cannot lawfully be excluded under the laws applicable to you.

Where applicable law provides you with greater rights than those stated in this policy, the applicable law will prevail.

 

2. Definitions

For the purposes of this Refund Policy:

“Subscription” means a recurring paid plan that provides access to TextPixAI Services for a specified billing period.

“Billing Period” means the period for which a Subscription has been purchased, such as monthly or annually.

“Credits” means usage units, tokens or other consumption allowances that may be used to access particular TextPixAI features.

“Purchase Date” means the date on which payment for a Service is successfully completed.

“Renewal Date” means the date on which an active Subscription automatically renews and a new payment becomes due.

“Refund” means the return of all or part of a payment previously made by a customer.

 

3. General Refund Principle

TextPixAI aims to provide reliable and functional Services to all customers.

Because TextPixAI provides digital Services that may be consumed immediately, refunds are not automatically available simply because a customer changes their mind, fails to use the Service or does not obtain the desired result from AI generated content.

However, refunds may be available in the circumstances described in this Refund Policy or where required by applicable law.

Nothing in this policy affects mandatory statutory rights.

 

4. Free Services and Free Trials

Where TextPixAI provides free Services or a free trial:

1. No payment will be required during the free period unless clearly disclosed before the trial begins.
2. If a free trial automatically converts into a paid Subscription, the applicable price, billing frequency and cancellation method will be disclosed before or at the time of enrolment.
3. Where required by applicable law, we will obtain the necessary affirmative consent before charging for a Subscription following a free trial.
4. You may cancel the trial before the applicable conversion date to prevent the subsequent charge.

If a free trial is subject to additional conditions, those conditions will be displayed at the time the trial is offered.

 

5. Monthly Subscriptions

Monthly Subscriptions automatically renew at the end of each monthly Billing Period unless cancelled before the next Renewal Date.

You may cancel your Subscription at any time through the cancellation mechanism made available through your TextPixAI account or by contacting us.

Unless applicable law provides otherwise:

1. Cancellation stops future renewal charges.
2. Your access normally remains available until the end of the current paid Billing Period.
3. Cancellation does not automatically create a right to a refund for the unused portion of the current Billing Period.
4. A new monthly charge will not be made after an effective cancellation.

Where applicable law requires a refund following cancellation, TextPixAI will provide the refund required by law.

 

6. Annual Subscriptions

Annual Subscriptions provide access for the applicable annual Billing Period and may automatically renew unless cancelled before the Renewal Date.

You may cancel an annual Subscription at any time.

Unless applicable law provides otherwise:

1. Cancellation prevents the next annual renewal.
2. Your access normally continues until the end of the current paid Billing Period.
3. Cancelling an annual Subscription does not automatically entitle you to a refund for the remaining unused period.
4. A new annual charge will not be made after an effective cancellation.

Where applicable law gives you a right to cancel and receive a full or partial refund, that right will apply.

 

7. Automatic Renewal

Where a Subscription automatically renews, the renewal terms will be disclosed before purchase.

Depending on applicable law and the customer’s location, TextPixAI may provide renewal notices or other reminders where required.

Customers are responsible for ensuring that their payment and account information remains accurate.

Where legally required, TextPixAI will obtain appropriate affirmative consent to automatic renewal.

For example, California’s Automatic Renewal Law requires express affirmative consent for automatic renewal arrangements and imposes specific cancellation and notice requirements. (California DOJ AG Office)

TextPixAI will not intentionally design a cancellation process that is materially more difficult than the process used to purchase a Subscription.

 

8. Cancellation

You may cancel your Subscription using the cancellation method made available through your TextPixAI account.

Where account cancellation is unavailable or technically impractical, you may request cancellation by contacting:

Email: admin@textpixai.com

A cancellation request should include:

1. Your registered email address.
2. Your account username, where applicable.
3. The Subscription you wish to cancel.
4. Any relevant transaction or order reference.

We may request reasonable information to verify that the cancellation request is genuinely made by the account holder.

 

9. Effect of Cancellation

Unless otherwise required by law:

Cancellation means that your Subscription will not renew for another Billing Period.

Cancellation does not necessarily mean that your current Subscription ends immediately.

Unless otherwise stated, you may continue using the paid Services until the end of the Billing Period for which you have already paid.

Once the Billing Period ends, access to paid features may be restricted or removed.

 

10. Refunds for Technical Problems

You may request a refund where a significant technical problem prevents you from receiving a paid Service that TextPixAI was reasonably expected to provide.

Examples may include:

1. A paid feature is completely unavailable for a significant period.
2. A technical error prevents you from accessing a purchased Service.
3. A paid Service substantially fails to perform its described function.
4. A payment is successfully completed but the corresponding Service is not made available.

Before issuing a refund, we may attempt to resolve the technical problem.

Where the problem cannot reasonably be resolved, we may provide an appropriate remedy, which may include:

1. Restoring access.
2. Extending the Subscription.
3. Replacing lost credits where appropriate.
4. Providing a partial refund.
5. Providing a full refund.

The appropriate remedy will depend on the circumstances and applicable law.

 

11. Duplicate or Unauthorised Charges

If you believe that you have been charged more than once for the same transaction, please contact us promptly.

Where our investigation confirms that a duplicate charge was caused by an error on our part, the duplicate amount will normally be refunded.

If you believe a payment was made without your authorisation, contact us immediately.

We may investigate the transaction and may request information reasonably necessary to determine whether the payment was authorised.

 

12. Accidental Purchases

We recognise that customers may occasionally purchase the wrong Subscription or Service.

A customer may request a refund for an accidental purchase.

Requests should normally be submitted promptly after the transaction and preferably before substantial use of the purchased Service.

We may consider:

1. The time since purchase.
2. Whether the Service has been used.
3. Whether credits have been consumed.
4. Whether generated content or other digital Services have already been delivered.
5. Whether the purchase was genuinely accidental.
6. Any applicable statutory consumer rights.

An accidental purchase does not automatically guarantee a refund unless applicable law provides such a right.

 

13. Refunds for AI Generated Content

Payments are generally not refundable merely because a customer:

1. Dislikes an AI generated result.
2. Expected a different style or response.
3. Believes that the AI output could have been better.
4. Receives an output that does not meet subjective expectations.
5. Generates multiple outputs while attempting to obtain a preferred result.

AI systems can produce different results from the same or similar instructions.

However, this section does not limit any refund or statutory remedy that may apply where the Service itself materially fails to operate as described.

 

14. AI Credits and Usage Based Services

Certain TextPixAI features may operate using Credits or usage allowances.

Once Credits have been consumed, used or converted into AI processing, they may not be refundable except where:

1. The transaction was unauthorised.
2. The Credits were incorrectly deducted because of a technical error attributable to TextPixAI.
3. We expressly agree to a refund.
4. Applicable law requires a refund.

If a technical error causes an incorrect deduction of Credits, we may restore the affected Credits or provide another appropriate remedy.

Credits do not constitute cash, electronic money, a deposit or a financial instrument.

Unless otherwise stated, Credits cannot be exchanged for cash or transferred to another account.

 

15. Unused Credits

Unused Credits may remain available according to the rules of the applicable Subscription or purchase.

Where Credits have an expiry date, the expiry terms will be disclosed before or at the time of purchase.

Where applicable law prohibits the expiration of purchased digital value, the applicable legal requirement will prevail.

 

16. Refunds Required by Law

Nothing in this Refund Policy removes or limits rights that cannot legally be excluded.

Depending on your country or state, you may have statutory rights relating to:

1. Faulty digital Services.
2. Services that do not conform to their description.
3. Failure to provide a Service.
4. Unfair contractual terms.
5. Distance purchases.
6. Cooling-off periods.
7. Automatic renewal.
8. Unauthorised transactions.
9. Other consumer protection matters.

For example, EU rules provide consumer protections for digital content and digital services, including remedies where digital services are faulty or do not conform to the contract. (European Commission)

The EU Consumer Rights Directive also provides rules concerning online purchases and cancellation rights, subject to applicable exceptions. (European Commission)

Accordingly, TextPixAI will not rely on this Refund Policy to deny a refund or remedy where applicable law requires one.

 

17. Digital Services and Cooling-Off Rights

Certain jurisdictions provide consumers with a statutory cooling-off or withdrawal period for online purchases.

The existence and duration of such a right may depend on:

1. The customer’s location.
2. The type of Service purchased.
3. Whether the Service has already begun.
4. Whether digital content has already been supplied.
5. Whether the customer expressly requested immediate performance.
6. Whether applicable law provides an exception.

For example, EU consumer law generally provides a 14-day withdrawal period for many distance contracts, but exceptions may apply to digital content and digital Services once performance begins under the legally prescribed conditions. (European Commission)

Where a customer has a statutory cancellation or withdrawal right, TextPixAI will honour that right in accordance with the applicable law.

 

18. UK Customers

Customers in the United Kingdom may have statutory rights relating to digital content, digital Services and subscription contracts.

TextPixAI will comply with applicable UK consumer protection requirements where they apply to a transaction.

UK consumer protection rules recognise remedies where digital Services do not conform to the applicable contract and impose requirements concerning subscription arrangements and cancellation. (Legislation.gov.uk)

Where a statutory right applies, this Refund Policy does not remove that right.

 

19. European Union Customers

Where EU consumer protection laws apply to a transaction, TextPixAI will respect applicable mandatory consumer rights.

This may include rights relating to:

1. Withdrawal or cancellation.
2. Digital service conformity.
3. Repair or correction of defective digital Services.
4. Price reduction.
5. Termination and refund where legally applicable.

EU digital contract rules specifically provide consumer remedies where digital content or digital Services are faulty. (European Commission)

 

20. United States Customers

Refund and cancellation rights in the United States may vary by federal law and by state.

Where a particular state imposes mandatory requirements concerning subscriptions, automatic renewal, cancellation or refunds, those requirements will apply where legally applicable.

For example, California’s Automatic Renewal Law requires businesses to provide clear cancellation mechanisms and imposes requirements concerning affirmative consent and certain renewal notices. (California DOJ AG Office)

Nothing in this policy is intended to waive rights that cannot legally be waived.

 

21. Nigerian Customers

TextPixAI recognises the importance of applicable Nigerian consumer protection law.

Where a transaction is governed by Nigerian law, applicable consumer rights and remedies will be respected.

The Federal Competition and Consumer Protection Commission identifies statutory consumer rights concerning cancellation and refunds in certain circumstances, including rights relating to advance bookings and orders. (FCCPC)

This Refund Policy does not remove any mandatory consumer protection right available under Nigerian law.

 

22. Non-Refundable Circumstances

Subject to applicable law, refunds will generally not be provided solely because:

1. You no longer wish to use the Service.
2. You forgot to cancel your Subscription before renewal.
3. You did not use the Service during the Billing Period.
4. You did not use all of your Credits.
5. You changed your mind after substantial use of the Service.
6. You were dissatisfied with an AI generated result but the Service operated substantially as described.
7. Your account was suspended or terminated because you violated our Terms and Conditions.
8. You voluntarily shared your account or credentials with another person.
9. You failed to protect your account credentials.
10. You purchased a Service for an unintended purpose without reviewing its description.

This section does not apply where applicable law provides a mandatory refund or other remedy.

 

23. Fraud and Abuse

We reserve the right to investigate refund requests where we reasonably suspect:

1. Fraud.
2. Payment abuse.
3. Multiple refund requests involving the same transaction.
4. Abuse of promotional offers.
5. Chargeback abuse.
6. Deliberate misuse of the Services.
7. Creation of multiple accounts to obtain repeated refunds or promotional benefits.

Where fraudulent activity is established, we may restrict or terminate the relevant account in accordance with our Terms and Conditions.

Nothing in this section prevents a customer from exercising a legitimate statutory right.

 

24. Chargebacks and Payment Disputes

Customers should contact TextPixAI before initiating a payment dispute where the issue can reasonably be resolved through our support process.

If you believe a charge is incorrect, unauthorised or otherwise problematic, contact:

admin@textpixai.com

We will investigate legitimate payment disputes.

This provision does not prevent you from exercising any legal right you may have to dispute an unauthorised transaction or seek assistance from your bank, card provider or payment service provider.

 

25. Refund Request Procedure

To request a refund, contact:

Email: admin@textpixai.com

Your request should include, where available:

1. Full name.
2. Account email address.
3. Order or transaction reference.
4. Date of purchase.
5. Subscription or Service purchased.
6. Reason for the refund request.
7. Relevant screenshots or evidence where applicable.

Please do not send complete card numbers, passwords, authentication codes or other unnecessary sensitive information by email.

 

26. Refund Investigation

We may review the circumstances of a refund request before making a decision.

We may consider:

1. The reason for the request.
2. The time elapsed since purchase.
3. The type of Service purchased.
4. Whether the Service has been accessed.
5. The amount of usage.
6. Whether Credits have been consumed.
7. Whether the issue resulted from a technical problem.
8. Whether a statutory consumer right applies.
9. Whether the transaction was authorised.
10. Previous refund activity where relevant to fraud prevention.

We may request reasonable additional information where necessary.

 

27. Refund Processing Time

We aim to review refund requests within 5 to 10 business days.

Where a refund is approved, we will normally initiate the refund using the original payment method.

The time required for the refunded amount to appear in your account may depend on the payment processor, bank or card issuer.

TextPixAI does not control processing times imposed by banks or external payment providers.

 

28. Partial Refunds

Where appropriate, TextPixAI may provide a partial refund rather than a full refund.

A partial refund may be appropriate where:

1. Part of a paid Service has been successfully delivered.
2. A technical issue affected only part of the Service.
3. Applicable law provides for a proportional remedy.
4. Another reasonable remedy is appropriate in the circumstances.

Where applicable law requires a full refund, a partial refund will not be used to circumvent that legal requirement.

 

29. Refunds to the Original Payment Method

Approved refunds will generally be returned to the payment method originally used for the transaction.

For security and fraud prevention reasons, we may not normally send refunds to a different payment method or third party account.

Where the original payment method is no longer available, we may request additional information to determine an appropriate alternative method.

 

30. Cancellation Does Not Delete Your Account

Cancelling a paid Subscription does not automatically delete your TextPixAI account.

You may continue to use any free features available to your account after the paid Subscription expires.

If you want your account and associated personal information deleted, you may submit a request in accordance with our Privacy Policy.

 

31. Changes to Pricing

TextPixAI may change its pricing from time to time.

Where a Subscription is already active, we will provide notice of material price changes where required by applicable law.

A price change will not retroactively alter a completed transaction.

Where applicable law requires a customer to affirmatively accept a price change before renewal, we will follow the applicable legal requirements.

 

32. Promotional Offers

Promotional prices, discounts, free trials and special offers may be subject to additional conditions.

The conditions applicable to a promotion will be displayed at the time the offer is made.

Unless otherwise stated, promotional offers cannot be combined with other discounts.

TextPixAI may withdraw or modify a promotional offer where permitted by law, including where an offer has been obtained through fraud or technical abuse.

 

33. Business and Commercial Accounts

If you purchase TextPixAI primarily for business or commercial purposes, different contractual terms may apply.

Certain consumer protection rights may apply only to individuals acting as consumers and may not apply to businesses.

Business customers should review the applicable Terms and any commercial agreement before purchasing.

 

34. No Waiver of Mandatory Rights

Nothing in this Refund Policy is intended to:

1. Exclude statutory consumer rights.
2. Prevent a customer from exercising a legal right.
3. Restrict rights that cannot legally be restricted.
4. Mislead customers about their legal rights.
5. Prevent customers from contacting a regulator, consumer protection authority, bank or payment provider where legally permitted.

If any provision of this Refund Policy conflicts with a mandatory legal requirement, the mandatory legal requirement will prevail.

 

35. Changes to This Refund Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes in:

1. Our Services.
2. Pricing.
3. Payment methods.
4. Subscription structures.
5. Applicable laws.
6. Regulatory requirements.
7. Business operations.

The updated version will be published on https://textpixai.com.

The “Last Updated” date will be amended when material changes are made.

Where applicable law requires advance notice of a material change, we will provide such notice.

 

36. Contact Us

For questions, cancellation requests, refund requests or payment disputes, please contact:

TextPixAI

Email: admin@textpixai.com

Website: https://textpixai.com

We recommend that customers contact us as soon as possible when they identify a billing or technical problem.

 

37. Final Statement

TextPixAI aims to operate a transparent and fair payment and cancellation system.

This Refund and Cancellation Policy should be read together with the TextPixAI Terms and Conditions and Privacy Policy.

Where mandatory consumer protection legislation provides a customer with rights that are more favourable than this policy, those statutory rights will apply.

Last Updated: 12 September 2026