Privacy Policy for TextPixAI

Last Updated: 7 - 10 - 2023

1. Introduction

Welcome to TextPixAI, a website that offers a variety of AI tools and services (referred to as "Services") designed to assist users in various content creation and enhancement tasks. We are committed to safeguarding your privacy and complying with applicable data protection laws in Europe, including the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA) in the USA. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website located at https://textpixai.com (referred to as the "Website"). By accessing or using our Website and Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1. Personal Information

We may collect the following personal information from you when you sign up for an account or use our Services:

- Full name
- Email address
- Username and password
- Payment information (if you subscribe to premium services)
- Any other information you choose to provide to us

2.2. Usage Data

We collect information about your interactions with our Website and Services, including:

- IP address
- Device information (e.g., browser type, operating system)
- Usage statistics
- Cookies and tracking technologies (please see our Cookie Policy for more details)

3. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

- Providing and improving our Services
- Customizing the content and suggestions we provide
- Communicating with you, including sending important notifications
- Processing payments (for premium subscriptions)
- Analyzing user behavior and trends
- Enhancing the security and integrity of our Website
- Complying with legal obligations

4. Data Sharing and Disclosure

4.1. Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our Website and delivering our Services. These service providers are contractually obligated to maintain the confidentiality and security of your information.

4.2. Legal Compliance

We may disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from government authorities.

4.3. Business Transfers

If TextPixAI undergoes a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Website if such a transfer occurs.

4.4. User-Generated Content

Please be aware that when you use our services to generate images, they may be publicly visible on our website. Exercise caution and do not include sensitive personal information in your content.

5. Your Rights

5.1. Access and Rectification

You have the right to access and rectify your personal information. You can update or correct your account information by accessing your account settings on the Website.

5.2. Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

5.3. Deletion

You may request the deletion of your personal information, subject to legal and operational retention requirements.

5.4. Marketing Communications

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails or contacting us directly.

6. Security

We take reasonable measures to protect your information, including implementing technical and organizational security measures. However, no data transmission or storage system can be guaranteed to be 100% secure.

7. Children's Privacy

Our Services are not intended for children under the age of 16 in the EU or under the age of 13 in the USA. We do not knowingly collect or maintain personal information from children under these ages. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

8. TextPixAI Refund Policy

Thank you for choosing TextPixAI.com. We are committed to providing you with exceptional AI and SaaS services. If you are not entirely satisfied with your purchase, we're here to help.

8.1 Eligibility for Refunds

Refunds are available for the following scenarios:

- If you encounter technical issues that cannot be resolved by our support team within a reasonable time frame.

- If there is a significant discrepancy between the service described and what is delivered.

- If you mistakenly purchase a subscription or service and request a refund within 7 days of purchase.

8.2 Non-Refundable Items

- Customized services or products.

- One-time purchases that have already been used or downloaded.

- Subscriptions past the 7-day window from the initial purchase date.

9. Subscription Services

9.1 Monthly Subscriptions

- You may cancel your monthly subscription at any time. Cancellation will be effective at the end of the current billing period, and you will not be charged for the subsequent month.

- Refunds for monthly subscriptions are available if requested within 7 days of the initial purchase.

9.2 Annual Subscriptions

- Annual subscriptions can be canceled at any time. Cancellation will be effective at the end of the current billing year.

- Refunds for annual subscriptions are available if requested within 14 days of the initial purchase.

10. Requesting a Refund

10.1 How to Request a Refund

To request a refund, please contact our customer support team at admin@textpixai.com. Please include the following information in your request:

- Order number

- Date of purchase

- Reason for refund request

10.2 Processing Refunds

Refund requests are processed within 10 business days. Approved refunds will be credited back to your original method of payment. 

11. Exceptions

We reserve the right to deny refund requests under certain circumstances, including but not limited to:

- Abuse of the refund policy.

- Fraudulent activity.

- Repeated requests for refunds on the same service/product.

12. Changes to the Refund Policy

We may update our refund policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this refund policy periodically for any changes.

If you have any questions about our refund policy, please contact us at admin@textpixai.com.

By using our services, you agree to the terms of this refund policy.

13. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting a revised Privacy Policy on the Website or by other means.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our compliance with data protection laws, please contact us at admin@textpixai.com.

By using our Website and Services, you agree to the terms outlined in this Privacy Policy, which is designed to comply with the GDPR, CCPA, and other applicable privacy laws in Europe, the USA and your Country.