Privacy Policy

PRIVACY POLICY FOR TEXTPixAI

Last Updated: 12 September 2026

1. Introduction

Welcome to TextPixAI.

TextPixAI (“TextPixAI”, “we”, “us” or “our”) operates the website https://textpixai.com and provides artificial intelligence based tools and services, including, where available, text generation, writing assistance, image generation, text to speech, speech to text, transcription, content enhancement and related services (collectively, the “Services”).

We respect your privacy and are committed to protecting personal information that we process.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it and the rights that may be available to you under applicable data protection and privacy laws.

By using TextPixAI, you acknowledge that you have read this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will obtain that consent separately.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  1. The TextPixAI website.
  2. TextPixAI user accounts.
  3. Our AI tools and Services.
  4. Customer support communications.
  5. Payment and subscription activities.
  6. Other interactions between you and TextPixAI.

This Privacy Policy does not necessarily apply to websites, applications or services operated by third parties that may be accessible through TextPixAI.

3. Information We Collect

The information we collect depends on how you use TextPixAI.

3.1 Account Information

When you create an account, we may collect:

  1. Full name.
  2. Email address.
  3. Username.
  4. Password or authentication information.
  5. Account preferences.
  6. Subscription information.
  7. Other information that you voluntarily provide.

Passwords should be stored using appropriate security measures. We do not intend to display your password in plain text.

3.2 User Content and AI Inputs

When you use our Services, you may provide information such as:

  1. Text and written instructions.
  2. Prompts.
  3. Documents.
  4. Images.
  5. Audio recordings.
  6. Video or other uploaded files where supported.
  7. Information entered into our AI tools.
  8. Other content submitted for processing or generation.

This information may be processed by TextPixAI and, where necessary, by third party technology providers that help us deliver the requested Services.

You should not submit confidential, sensitive or personal information belonging to another person unless you have the appropriate legal authority or permission to do so.

3.3 Payment Information

If you purchase a subscription or other paid Service, payment information may be processed by our payment service providers.

Depending on the payment method used, we may receive information such as:

  1. Transaction reference.
  2. Payment status.
  3. Amount paid.
  4. Currency.
  5. Subscription information.
  6. Limited payment details.

Where payment processing is handled by a third party, your complete card or payment credentials may be processed directly by that payment provider rather than stored by TextPixAI.

3.4 Technical and Usage Information

We may automatically collect information about how you access and use TextPixAI, including:

  1. IP address.
  2. Browser type.
  3. Operating system.
  4. Device type.
  5. Approximate location derived from technical information where permitted.
  6. Pages visited.
  7. Features used.
  8. Date and time of access.
  9. Referring websites.
  10. Error and diagnostic information.
  11. Service usage and consumption information.

3.5 Cookies and Similar Technologies

TextPixAI may use cookies, local storage and similar technologies to:

  1. Keep users logged in.
  2. Remember preferences.
  3. Maintain security.
  4. Understand how our Services are used.
  5. Measure website performance.
  6. Support advertising or analytics where applicable.

Some cookies may be necessary for the operation of the Website, while others may require your consent depending on applicable law.

You may be able to control cookies through your browser or through available cookie preference controls on our Website.

4. How We Use Information

We may use information we collect to:

  1. Create and manage user accounts.
  2. Provide, operate and maintain our Services.
  3. Process AI requests and generate requested outputs.
  4. Process transactions and subscriptions.
  5. Provide customer support.
  6. Communicate with users about their accounts and Services.
  7. Send important service, security and administrative notifications.
  8. Improve the functionality and performance of TextPixAI.
  9. Detect, investigate and prevent fraud, abuse and security incidents.
  10. Monitor and enforce compliance with our Terms and Conditions.
  11. Analyse usage trends and performance.
  12. Develop and improve our products and Services.
  13. Comply with applicable legal obligations.
  14. Protect the rights, property and safety of TextPixAI, our users and others.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

5. Legal Bases for Processing

Where data protection laws such as the GDPR apply, we may process personal information on one or more of the following legal bases:

5.1 Performance of a Contract

We may process information where it is necessary to provide Services you have requested, manage your account or fulfil our contractual obligations.

5.2 Legitimate Interests

We may process information where reasonably necessary for legitimate business interests, such as improving our Services, maintaining security, preventing abuse and managing our business, provided that such interests do not override applicable privacy rights.

5.3 Consent

Where consent is legally required, we will request your consent before carrying out the relevant processing.

You may withdraw consent where applicable. Withdrawal of consent does not affect processing that occurred before the withdrawal.

5.4 Legal Obligations

We may process or disclose information where necessary to comply with applicable laws, regulations, court orders or other lawful requirements.

6. AI Services and Third Party AI Providers

TextPixAI may use third party artificial intelligence and technology providers to provide certain features.

When you submit content to an AI tool, the relevant information may need to be transmitted to the technology provider responsible for processing that request.

These providers may process information in accordance with their own contractual obligations, privacy policies and security practices.

We seek to use third party providers that provide appropriate safeguards for the services they perform for us.

Because the specific providers used by TextPixAI may change as our platform develops, users should not assume that all AI processing is performed directly by TextPixAI.

7. How We Share Information

We do not sell your personal information simply because you use TextPixAI.

We may share information with the following categories of recipients where reasonably necessary:

7.1 Service Providers

We may share information with companies that help us operate TextPixAI, including providers of:

  1. Cloud hosting.
  2. Database services.
  3. Artificial intelligence services.
  4. Payment processing.
  5. Email delivery.
  6. Analytics.
  7. Security and fraud prevention.
  8. Customer support.
  9. Website infrastructure.
  10. Other technical services.

These providers may process information on our behalf and may be subject to contractual or legal obligations regarding the handling of personal information.

7.2 Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, including in response to:

  1. Court orders.
  2. Legal processes.
  3. Government requests.
  4. Regulatory requirements.
  5. Investigations involving suspected unlawful activity.

7.3 Business Transactions

If TextPixAI is involved in a merger, acquisition, restructuring, financing, sale of assets or similar transaction, personal information may be transferred as part of that transaction.

Where required by law, we will provide appropriate notice.

8. Publicly Available Content

Some TextPixAI features may allow users to publish or share generated content publicly.

If you choose to make content public, that content may be accessible to other users or members of the public.

You should therefore avoid including passwords, financial information, private communications, confidential business information or other sensitive personal information in content that you intend to publish publicly.

Where a feature allows you to control whether content is public or private, you are responsible for selecting the appropriate setting.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  1. Provide our Services.
  2. Maintain user accounts.
  3. Fulfil contractual obligations.
  4. Comply with legal, accounting or regulatory requirements.
  5. Resolve disputes.
  6. Prevent fraud and abuse.
  7. Enforce our agreements.
  8. Protect the security of our Services.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

10. International Data Transfers

TextPixAI and its service providers may process information in countries other than the country in which you live.

Where applicable privacy laws impose requirements on international transfers, we will take reasonable steps to use appropriate safeguards for such transfers.

By using TextPixAI, you acknowledge that information may be processed in locations outside your country, subject to applicable legal requirements.

11. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring and other safeguards.

However, no internet transmission, electronic storage system or online service can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been compromised.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include:

12.1 Right of Access

You may have the right to request information about the personal information we hold about you.

12.2 Right to Correction

You may request correction of inaccurate or incomplete personal information.

12.3 Right to Deletion

You may request deletion of personal information, subject to applicable legal and operational exceptions.

12.4 Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your personal information.

12.5 Right to Object

You may have the right to object to certain types of processing, including processing based on legitimate interests.

12.6 Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format.

12.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

12.8 Right to Complain

Where applicable, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

13. Marketing Communications

We may send service related communications that are necessary for the operation of your account.

Where permitted by law, we may also send promotional communications about TextPixAI.

You can unsubscribe from promotional emails by using the unsubscribe mechanism included in the communication or by contacting us.

Opting out of marketing communications does not necessarily stop important transactional, security or account related communications.

14. Children’s Privacy

TextPixAI is not intended to be used by children where such use is prohibited by applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where we should not have collected it, please contact us.

Where appropriate, we will take reasonable steps to delete the information.

15. Third Party Websites and Services

TextPixAI may contain links to third party websites, applications or services.

We are not responsible for the privacy practices, security or content of third party services.

You should review the privacy policies of third party services before providing them with personal information.

16. Advertising and Analytics

We may use third party analytics, advertising or measurement services to understand how users interact with TextPixAI and, where applicable, to display or measure advertisements.

Such services may use cookies or similar technologies subject to applicable law.

Where consent is required, we will provide appropriate controls before using non-essential tracking technologies.

17. California Privacy Rights

If you are a resident of California and applicable California privacy law applies to our processing of your information, you may have additional rights.

Depending on the circumstances, these may include rights to:

  1. Know what categories of personal information are collected and how they are used.
  2. Request access to certain personal information.
  3. Request correction of inaccurate information.
  4. Request deletion of personal information subject to applicable exceptions.
  5. Opt out of certain forms of sale or sharing where applicable.
  6. Receive equal treatment when exercising applicable privacy rights.

TextPixAI does not intend to discriminate against users for exercising privacy rights available to them under applicable law.

To exercise applicable rights, contact us using the details provided below.

18. Nigerian Data Protection

TextPixAI may process information belonging to users located in Nigeria.

Where applicable, we will seek to comply with relevant Nigerian data protection requirements, including the Nigeria Data Protection Act and applicable regulations or guidance issued by the relevant data protection authorities.

Users located in Nigeria may have rights regarding their personal information, subject to applicable law.

19. European Privacy Rights

Where the GDPR or another applicable European data protection law applies to our processing of your information, you may have additional rights and protections.

These may include rights relating to access, correction, deletion, restriction, objection, portability and consent withdrawal as described in this Privacy Policy.

Where required by law, you may also have the right to complain to the relevant supervisory authority.

20. Automated Processing and AI

TextPixAI uses artificial intelligence technologies to provide certain Services.

AI generated results are produced automatically or semi automatically and may contain inaccuracies or errors.

Unless expressly stated otherwise, TextPixAI does not make decisions about users solely through automated processing for purposes that produce legal or similarly significant effects.

Users should not rely on AI generated information as a substitute for qualified professional advice.

21. Your Responsibilities

When using TextPixAI, you are responsible for ensuring that information you submit to our Services is lawful and that you have the necessary rights or permissions to provide it.

You should not submit information that you are legally prohibited from sharing.

You should also take reasonable precautions when using publicly accessible AI generation features.

22. Data Breach

If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate and remediate it.

Where applicable law requires notification to affected individuals or regulatory authorities, we will provide such notification within the required timeframe.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  1. Our Services.
  2. Our data processing practices.
  3. Technology.
  4. Applicable laws.
  5. Regulatory requirements.
  6. Business operations.

When we make material changes, we may update the “Last Updated” date and provide additional notice where required.

We encourage users to periodically review this Privacy Policy.

24. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

TextPixAI

Email: admin@textpixai.com

Website: https://textpixai.com

When submitting a privacy request, please provide sufficient information for us to understand and process your request.

We may need to verify your identity before fulfilling certain requests in order to protect your information from unauthorised disclosure.

25. Final Statement

By using TextPixAI, you acknowledge that you have had the opportunity to review this Privacy Policy.

This Privacy Policy is intended to explain our general approach to handling personal information. Your specific rights may vary depending on your location and the privacy laws applicable to you.